RendezUFAQ
Frequently asked questions
Everything to know before creating your booking page.
What is RendezU?
RendezU is a booking assistant that works by message. Your clients write in their own words (“a haircut on Thursday afternoon”); the assistant only offers your truly free slots, confirms the appointment and passes every request on to you.
How much does RendezU cost?
RendezU is free during the pilot phase, with no commitment and no credit card. The terms after the pilot phase will be announced to every organisation in advance.
How do I get started?
Sign in with Google or with your e-mail, then a setup assistant guides you: services, durations, prices, opening hours and team. Your booking page works as soon as the setup is done.
Where do my clients book?
On your page (rendez-u.io/your-name), through a QR code to print for your counter, or through a chat button on your own website. You can also keep a private link, for your own clients only.
How do I add RendezU to my website?
A single line of code adds the chat button, whatever tool your site uses (Wix, Shopify, Squarespace, custom site…). On WordPress, the RendezU plugin does it without touching the theme: download it from the “Widget” page of your organisation space. The button takes your colour and the page's language.
Does RendezU work with my calendar?
Yes. Connect your Google calendar: the assistant takes your busy times into account and every confirmed appointment is added to it. With Outlook or Apple, a subscription link shows your RendezU appointments in your calendar. Without a calendar, your opening hours are enough.
How do I avoid double bookings?
The assistant never offers a slot that is already taken: it computes your availability from your hours, your appointments and, if connected, your Google calendar. An appointment made by phone or at the counter is added in two clicks in your space.
Do I have to accept every request?
You choose. Accept, decline or offer another time from the e-mail, the text message or your organisation space; or let confirmation happen automatically.
How are my clients notified?
By e-mail or text message, at every step: request received, appointment confirmed, moved or cancelled. The confirmation e-mail includes a calendar file (.ics) to add the appointment in one click.
Can a client move or cancel an appointment?
Yes, simply by telling the assistant (“I can't make it on Thursday”), or from the “My appointments” link. You are notified of every change.
Can I manage my whole team?
Yes: hours per person, absences and each person's services. The client chooses who to book with, or takes the first person available.
Do my clients need an account?
Not necessarily: you choose the level of identification that suits your trade. Verified account, phone verified by text message, or contact details only. The client chats freely and only identifies when confirming.
Which languages does RendezU speak?
The assistant replies in the language of each of the client's messages. The website, the organisation space, the e-mails and the chat button exist in French, English, Dutch and German; the button follows your site's language.
Where is the data stored?
In the European Union: servers and database in Finland. Conversations are deleted after one month, no advertising tracker is used, and you can delete your organisation at any time. Details in our privacy policy.